Cancellation & Refund Policy

At Tap to Shine, my intention is to create a calm, supportive and respectful experience from the moment you book your session.

I understand that life doesn't always go to plan. This policy explains how cancellations, refunds and your statutory rights are handled, helping everything run smoothly while respecting both your time and mine.

Your Right to Cancel (14-Day Cooling-Off Period)

If you are booking as a consumer, you may have a legal right to cancel your purchase within 14 days of placing your order under applicable consumer protection laws, including those of the United Kingdom and the European Union where relevant.

To exercise this right, sign in to My Account on the Tap to Shine website and submit a cancellation request through your order — or contact me at hello@taptoshine.com with your name and order details.

Once I receive your request, I'll send you confirmation by email. Where a refund is due, it will be processed within 14 days of receiving your valid cancellation request.

Please note: If you choose to receive your EFT tapping session within the 14-day cooling-off period, I'll ask for your express consent before providing the service. Once a session has been fully delivered with your consent, your statutory right to withdraw from that completed service no longer applies.

Cancelling or Rescheduling Your Appointment

If you need to change your appointment, please let me know as soon as possible.

Appointments may be cancelled or rescheduled up to 24 hours before the scheduled start time without charge.

Cancellations made with less than 24 hours' notice, or missed appointments without prior notice, may result in the full session fee being charged or, for session packages, the loss of one session credit.

If you expect to be delayed, please let me know whenever possible. If you arrive more than 15 minutes late, I may need to shorten the session or treat it as a missed appointment to avoid delaying other clients.

Refunds

Once an individual session has been fully provided, it is non-refundable.

If you have purchased a package and are unable to continue, please get in touch within 30 days of purchase. Unused sessions may be refunded pro-rata, minus a small administrative fee. No refunds will be issued after 30 days or once more than half the package has been used.

If you're unhappy with the service for any reason, please contact me directly — I'll always do my best to find a compassionate and fair resolution.

How to Contact Me

Email: hello@taptoshine.com

You may also manage your booking through the booking system or by signing in to My Account on the Tap to Shine website.

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💛 Your time, energy, and commitment to your healing are deeply respected. Thank you for trusting me to support you on your journey with Tap to Shine.